Frequently Asked Questions
Everything you need to know about your next favorite pair of jeans.
How do I find the perfect fit?
We provide a comprehensive size guide on every product page with specific waist, hip, and inseam measurements. If you are between sizes, we generally recommend sizing up for raw denim and staying true to size for stretch denim.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Please note that customized or hemmed jeans are final sale and cannot be returned.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping varies by location but generally arrives within 7-14 business days.
How should I wash my new jeans?
To preserve color and fit, we recommend washing your jeans inside out in cold water and hanging them to air dry. For raw denim enthusiasts, try to delay the first wash for as long as possible to create unique wear patterns.
Do you offer free shipping?
Yes, JEANSTORE offers free standard shipping on all domestic orders over $100. For orders under $100, a flat-rate shipping fee is applied at checkout.
Are your denim materials sustainably sourced?
We are committed to ethical fashion. 80% of our collection is made using organic cotton and water-saving dye technologies to reduce our environmental footprint.